Refund Policy

LogoX strongly believes in providing quality work and customer satisfaction. All the payments made to LogoX are Fully or Partially refundable.

And If You are still looking for a refund, we’d be happy to be of your service.

Refund Timeline:

A refund email should be sent to support@logox.in with your specific reason for cancellation and refund within 24 hours. We’ll initiate your refund in 48 hours and you'll receive the refund amount in your bank account within 2 to 3 working days after initiation.

Refund Scenario:

You can submit your refund as given in the below scenarios

• The client can initiate a refund request after receiving the FIRST design. At this stage, the client is eligible for a 100% refund as part of our money-back guarantee.
• The client can initiate a refund request after receiving the SECOND design. At this stage, the client is eligible for an 80% refund of the paid value.
• The client can initiate a refund request after receiving the FINAL design. At this stage, the client is eligible for a 50% refund of the paid value.
• A refund is not applicable if the Client initially accepts the design and/or receives all the source files.

Reasons for Refund:

LogoX shall refund its customers for the following reasons:

• The submitted design is defective like broken vectors, color mismatch etc.
• It is required by the governing law of the operating country.
• Due to any copyright infringement ( This is highly unlikely to happen ).
• And finally, to always have a good rapport with clients. LogoX determines that issuing a refund to the Customer will avoid any dispute or increased costs to LogoX.
• LogoX will not be responsible for any delay from the bank after the refund initiation.

Reasons that can void a Refund:

• A refund is NOT applicable if the Client initially accepts the design and/or receives all the source files.
• A refund is NOT applicable if the Client uses the submitted logo for business correspondence.
• A refund is NOT applicable if the logo is submitted for Trademark/Copyright by the Client.

General Information:

• The client should have initially communicated the dislike to the designer or the project leader or both.
• Once the refund is approved, the Client shall not receive any source files for the design.
• The Client shall NOT use the logo design in both print and digital media for which the refund was initiated.
• The Client shall NOT register for a trademark or copyright of the logo for which the refund was initiated.